Shipping policy

Shipping Policy

Shipping Destinations

Flex Plate ships internationally (outside of Japan).

Please note that we may not be able to ship to certain countries or regions due to logistical constraints, laws, or regulations.

Shipping Methods

We use our designated courier services based on the destination country/region and the contents of your order.

Specific courier companies cannot be requested or specified.

Order Processing & Fulfillment

Order fulfillment and preparation begin after your order and payment have been confirmed.

Once your order has been shipped, we will notify you via email with your tracking number.

Delivery Times

Delivery times vary depending on the destination country/region and shipping conditions.

As a general guideline, delivery takes anywhere from several days to a few weeks after shipment. However, delays may occur due to customs clearance, weather conditions, logistics congestion, or other factors.

Shipping Fees

Shipping costs vary depending on the destination country/region.

The exact shipping fee will be displayed at checkout.

Customs, Duties, and Taxes

Any customs duties, import taxes, Value Added Tax (VAT), or other fees incurred during international shipping are the responsibility of the customer.

Since tax regulations vary by country, please contact the customs office in your destination country or region for details.

Shipping Delays

Delivery may take longer than usual due to the following reasons:

  • Customs clearance procedures

  • Adverse weather conditions

  • Natural disasters

  • International logistics congestion

  • Courier service circumstances

  • Other factors beyond our control

Please understand that we cannot be held responsible for shipping delays caused by these factors.

Undeliverable Packages & Incorrect Addresses

If a package is returned to us due to an incorrect shipping address or prolonged absence/failure to pick up, the reshipping cost will be borne by the customer.

Additionally, if you request a refund for a returned package, the refund may be issued after deducting the initial shipping fees and return shipping costs incurred.