Refund policy

Return, Exchange, and Refund Policy

Please inspect the condition and contents of your order immediately upon delivery.

Returns and Exchanges for Customer Convenience

As a general rule, we do not accept returns, exchanges, or refunds for reasons related to customer convenience (e.g., product not as expected, ordering errors, or misunderstanding of product usage).

Please review your order details carefully before completing your purchase.

Defective Products, Transit Damage, and Incorrect Shipments

In the unlikely event that your order arrives with any of the following issues, we will provide a replacement or appropriate resolution:

  • Initial defects / defective items

  • Items damaged during transit

  • Delivery of incorrect items (different from what was ordered)

Please contact us within 7 days of receiving your item at the following address:

Contact Information

Email: flexplate1@gmail.com

When contacting us, please provide the following details:

  • Order number

  • Description of the defect or incorrect delivery

  • Clear photos showing the condition of the item

Upon reviewing the information provided, we will advise you on the next steps.

Non-Returnable / Non-Exchangeable Conditions

We cannot accept returns, exchanges, or refunds under any of the following conditions:

  • Requests made 8 or more days after delivery

  • Items that have been used, even once

  • Items damaged, soiled, or altered due to customer responsibility

  • Missing or damaged original product packaging, accessories, or manuals

  • Any request based on customer convenience

Refunds

If a refund is approved, it will be processed using your original payment method after the returned item is received and inspected.

Processing times vary depending on your credit card company or payment provider. It may take several days to a few weeks for the refund to reflect on your statement.

Shipping Costs for Returns and Exchanges

  • Defective, Damaged, or Incorrect Items: We will cover all shipping costs.

  • Customer Convenience: As noted above, we do not accept returns or exchanges due to customer convenience.